Frequently asked questions

LIV is a technology company that allows you to request beauty services anytime and anywhere. LIV professionals come to you whether at your home, in the office, or in your hotel room.

Download our app here and book your hair, makeup and/or nails services in as little as 90 minutes before your desired appointment time or up to 8 weeks in advance. If you do not have a smartphone, you can book via our website by clicking on Book Now.

Yes, you can. That’s one of the difference that we offer our clients to guarantee satisfaction in every appointment.  We want you to know who is the beauty professional that is going to your home before you schedule your appointment.

We have handpicked each one of our professionally trained stylists, manicurists, masseuses and makeup artists. Their experience varies from working at the top salons and spas in Panama City and other countries to doing editorial, commercial, fashion, film and event work. The common thread is that they are incredibly talented and passionate about what they do.

Yes! We perform an extensive background check of our professionals and request a police record, conduct a personal interview, psychological testing and review their personal and business references.

All of our services include a consultation at the beginning of the appointment. Appointment length differs depending on the service. A blowout takes up to 45 minutes, depending on hair length and texture. Braids, which also include a blowout, take 45 minutes to an hour and updos take up to one hour. A makeup application appointment is one hour. A manicure takes 45 minutes, a pedicure takes 60 minutes and a manicure/pedicure takes 90 minutes.

Download the LIV app from the App Store or the Play Store and follow this steps:

  1. Open the LIV app and follow the instructions to sign up
  2. Choose your preferred service
  3. On the following screen, tell us the time and date you want your service
  4. Choose the location you want to receive your service
  5. Choose one from our list of available professionals
  6. Confirm your appointment

We are available for iphone and android if you don’t have a smartphone, you can book via our website by clicking Book Now.

You will be prompted to enter your credit card information when you book via the app or website. A 20% gratuity and service tax will be charged to your card for each appointment, so you don’t have to worry about a cash tip. If you would like to give an additional cash tip to your hairstylist or makeup artist, it is always welcome.

We know things change, so we make it easy for you to cancel your reservations. If you cancel more than 3 hours before your appointment, we will not charge you any cancellation fee. If you cancel within 3 hours, but at least one hour prior to your appointment time you will be charged 50% of the list price. Appointments canceled within one hour of the appointment time and no-shows will be charged the full list price for the services selected. All cancellations on services booked with special offers or promo codes will result in the forfeiture of the special offer or promo code.

Get in touch with us  via email: info@getliv.com or through our app in the Help  button